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FAQS ▼

Please read this FAQ page carefully before contacting the Co-op.

If your question is not answered here, you can contact Us for help.

What are the System Requirements?

To use Reading Eggs, you need a high speed Internet connection and a recent version of Google Chrome, FireFox, Chrome, or Safari -- all with Flash enabled. Please see click here for additional technical information.

I am an international member. Can international members participate in this offer?

Yes, international members will be directed to the proper site.

If I purchase a Reading Eggs and Mathseeds Combo subscription, may I have one student use Reading Eggs and a different student use Math Seeds?

No, it should only be used by one child. The system will only allow for one child name per subscription.

I already have a subscription to Reading Eggs. How can I renew?

When you purchase another subscription and activate the code we publish in your Co-op Account, 12 months will be added to the existing time you have left. For example, if you have 6 months left on your current subscription, and you purchase another subscription, 12 months will be added to your end date, giving you a total of 18 months.

How do I reassign lessons?

You might want to reassign your child's lessons if:

  • She advanced pretty far in your trial subscription, and you don't want her to repeat that work in her new Co-op subscription.
  • Your student seems to be struggling and you think she needs some remediation, so you want to move her back a few lessons.
  • Your student is bored and the material is too easy for her, so you want to move her forward to more challenging material.


Here's now to reassign your student's lessons (using "Mary" as an example):
  1. Sign into your parent account.
  2. Select "See Mary's progress" in the "Your Children" section of your dashboard.
  3. Select "Edit Details" on the left.
  4. Look at the right side of the page where it says "If you think your child is not working at the right level" and select the following "click here" link. You'll see the "Adjust Child Progress" page. There are two sections -- Reading Progress and Spelling Progress.
  5. In the appropriate section, select the lesson you want her to work on from the "Current Lesson" pop-up menu.
  6. Select the "Update Reading (or Spelling) Progress" button.

How do I redo the Placement Test?

You might want to redo the Placement Test if your child is struggling or bored and you suspect she's simply at the wrong level, but you don't know where to put her.

Here's now to have your student redo the Placement Test (using "Mary" as an example):

  1. Sign into your parent account.
  2. Select "See Mary's progress" in the "Your Children" section of your dashboard.
  3. Select "Edit Details" on the left.
  4. Look at the bottom of the form where it says "If you think your child is not working at the right level" and select the following "click here" link. You'll see the "Adjust Child Progress" page. There are two sections -- Reading Progress and Spelling Progress.
  5. In the appropriate section, select the "Redo Placement Test" check box.
  6. Select the "Update Reading (or Spelling) Progress" button.

What do I do if my question is not answered on this page?

You can submit your question at the Contact Us page. We will answer your question and update this page as well.

3984 Washington Blvd., Suite 109 | Fremont, CA 94538-4954 | 650-648-0808 | Contact Us
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