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Reading Assistant ™
| Buy Now | Product Testimonials | FAQS | Other GroupBuys |
| Please read this FAQ page carefully before contacting the Co-op. |
| Can I purchase one subscription for multiple students? No, you would need to purchase one subscription per student. |
| Will my child be able to use Reading Assistant while we travel overseas? When traveling abroad, U.S. and Canadian subscribers can use Reading Assistant with access to an internet connection. Please take into consideration that certain countries may filter certain web connections, and there may be some countries where you will not be able to connect to the Reading Assistant servers. (Note to International Members: We are sorry, but although US and Canadian members may be able to use Reading Assistant while traveling abroad, we are unable to sell Reading Assistant to our International Members outside of the U.S. and Canada.) |
| My son is in 6th grade, but reading at a 5th grade level. Should I choose the Curriculum Levels based on his grade level or his reading level? You should choose the Curriculum Levels based on your student's reading level. In other words, you should choose Curriculum Levels 1-5. |
| Do I need the headset adapter if I am running Windows Vista? Yes. You will need the headset adapter for the following computers:
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| Does Reading Assistant work on Windows 7? Here is what we have been told: "Yes. We have users who have successfully installed and are using Reading Assistant on machines running Windows 7." |
| Does Reading Assistant work on Mac Lion OS? Unfortunately, Reading Assistant is not compatible with Lion. If you are Mac savvy, you could do what is called running parallel. This is basically where you configure Windows to run inside of your Mac OS. Then you may install and run programs within this environment. |
| Can Reading Assistant be used on more than one computer in my home? Yes. The Reading Assistant software must be downloaded on the computers the student will be using and those computers must have an internet connection. When downloaded, the student can launch the software from the desktop. It is recommended that the software is downloaded on the computers in the home, so if you choose to download onto a desktop and then a laptop that your student can take with him/her while on the go, that would be fine. |
| What version of Reading Assistant is Scientific Learning offering? Is this the stand alone version? Scientific Learning is offering the web enabled version of Reading Assistant. The web enabled version of Reading Assistant has the same content as the stand alone version. |
| How is the new version of Reading Assistant different from the version offered by the Co-op? Scientific Learning recently introduced a new version of Reading Assistant. The company has told us it is "better" than the version currently offered by the Co-op, without providing specifics, but the important point is that the new version is currently only available to physical schools on Intranets. The company has indicated they are working on a different configuration that will ultimately be made available to homeschoolers through the Co-op. We are hoping that version will be available through the Co-op by the end of 2011. But for now, the version offered by the Co-op is the ONLY version available to homeschoolers. |
| I'm confused. I thought I downloaded Reading Assistant, but I ended up with something totally different, like BING Maps, ClickNKids, etc. Are you using Google Chrome? If so, you will need to use a different web browser, as Google Chrome is not supported. |
| How do I get to the Reading Assistant Manager? I know I can sign in as the Teacher, but I do not see where it is. There are two places to sign is as the Teacher through the Reading Assistant Manager. The first place would be the link on your MY SUBSCRIPTIONS page, under the "Reading Assistant" subscription heading. |
| Help! When I try to enter the Library, I get a message that says " I have exceded the number of students that can use this library and to contact the administrator." This message is misleading. It comes up in of two cases:
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| Help! After starting Reading Assistant, I select my class and enter my password and select "Enter", but it won't let me in! As we explain in the "Getting Started Guide", you must ALSO select your student's name in the "Find your name" list. Here are the exact steps you need to follow in order to successfully log in:
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| My student is getting a message that she is not connected to the internet. This can happen if you have an antivirus software running in the background. Exit out of the subscripiton, then temporarily turn off your antivirus software, then have your student try to log in again. |
| Why are my student's words-per-minutes less with Reading Assistant than with another, similar program? In Reading Assistant, the timer does continue to run even when it prompts the child to go back and reread a word. In addition, the Reading Assistant software will allow a little extra time for a student to complete reading a selection because of this. |
| Help! I purchased subscriptions for more than one student, but when I log into my Co-op Account, I only see one student listed. Each student is set up in his or her own class. However, you (the Teacher) only have one login link, and you can access all of your classes using this login link. Once you are logged in as the Teahcer, you will find a drop down box in the left corner of Reading Assistant. If you click this box, you should see all of your students listed. You will need to choose the correct student to switch between classes. |
| I currently have a month-to-month subscription, but I would like to switch it to the one-year subscription. How do I do that? First, you will need to purchase a one-year subscription from the Reading Assistant offer page. Then let the Co-op know by adding a comment in the "Comment" field of the order form. Alternatively, you can send us a message via our Contact Us page. We will cancel your month-to-month subscription and switch your subscription over to a one year subscription. |
| Can I switch my current subscription to a different student? No. You will need to place a new order. After placing your new order, send the Co-op a message through our Contact Us page to cancel the original subscription. |
| Is there a way I can turn the pop quizzes off? No, the pop quizzes are an embedded feature of Reading Assistant and cannot be manually turned off. |
| Why does the story disappear from the collection list once the story has already been read? I like to find out how I can re-read the story again. This happens if you make a "One Time Assignment". Don't make your assignments in the "One Time Assignments" tab, and this won't happen. |
| What do I do if my question is not answered on this page? You can submit your question at the Contact Us page. We will answer your question and update this page as well. |
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