Explode The Code®
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Please read this FAQ page carefully before contacting the Co-op.

PLEASE do NOT contact Educational Publishing Service directly prior to making your purchase. Refer to this page for more information and support. The Co-op has FULL RESPONSIBILITY for getting your questions answered prior to purchase.

What are the system requirements?

ETC Online works optimally with high speed Internet connections. Browsers should be configured to accept cookies. Operating system should be configured to to accept Flash cookies.

Windows Computers:

  • Operating System: Windows XP, Vista, 7, and 8.
  • Intel Pentium II 450MHz or faster processor (or equivalent)
  • 256MB of RAM
  • Internet Explorer 7.0 or later, Firefox 3.0 or later, OR Chrome 34.0 or later - Chrome Users: Per our contact at EPS, "... Currently the FLASH buttons don’t light up correctly but otherwise the program does work.
  • Flash 10.0 or later
  • Latest Shockwave Player
  • Windows configured to accept Flash cookies
  • Browser configured to accept cookies. Operating system should be configured to accept Flash cookies.

Macintosh Computers:

  • Operating System: Safari 3.1.x or later, Firefox 3.0.x or later, Camino 1.6.5 or later
  • PowerPC G3 500MHz or faster processor
  • 128MB of RAM
  • Mac OS X
  • Flash 10.0 or later
  • Latest Shockwave Player

For optimal performance, be sure you are using Flash 10.0 or later. Click here to get the latest Flash For the latest Flash Player.

If I renew our Explode-The-Code one year membership, will all of my student's lesson records be saved as well?

If you purchased your original subscription through the Co-op, then yes! You can renew your Explode the Code Online subscription before it expires. Your student's current information will transfer over to your renewal subscription. There is a special renewal link in your MY SUBSCRIPTIONS page that will direct you to the renewal order form.

If you had purchased directly from School Specialty, then we are unable to renew the subscription for you. However, upon participating at the Co-op, you can manually set your student to where he or she left off.

Why is the ETC Online subscription offered through the Co-op last less than a year?

In order to get our discount, we have to buy a large volume of subscriptions. Each subscription in each batch ends on the same day, a year from our date of purchase. When we have sold through our subscriptions, we then buy a new batch. If we have any subscriptions left in a batch after 3 months, we'll start discounting them to compensate for the reduced time.

You always have the option of purchasing directly from EPS, and you'll get a full year, but you won't get the Co-op's discount.

Can a single subscription be used by two students at different levels?

No. A subscription is designed for use by a single student. The program advances or remediates students based on their answers to questions, and tracks progress on the assumption it is working with an individual progress.

If you try to use the same subscription for two different students, neither student will get optimal results and you won't be able to track their progress individually.

You should purchase a separate subscription for each student.

Is this aligned to state standards?

Per our agreement with EPS, and in order to bring our members a discount, the Co-op is the acting school district and your first layer of support. Since the Co-op is based in California, the state standards are aligned in California. Licenses are not individually created for each and every homeschool teacher and her student(s). Therefore, we get the usernames and passwords up front, and fulfill orders as they come in. This makes our accounts non-geospecific, and will not be tailored by your current state standards.

Is Explode the Code an Orton-Gillingham based program?

Yes, the structured methodology is how it is best exemplified. More information can be found here: http://eps.schoolspecialty.com/products/details.cfm?series=1460m

When I click on the links in the MY SUBSCRIPTIONS tab, nothing happens.

If nothing happens when you click the auto log-in links on your MY SUBSCRIPTIONS page, then it sounds like your pop up blockers are turned on. Your subscription is supposed to open up in a new window (if you are using Internet Explorer) or a new tab (if you are using Mozilla Firefox). Make sure your pop-up blockers are turned off and try again.

I use Internet Explorer, and I am having a hard time accessing my ETC Online subscription. What should I do?

Try accessing your subscription using another browser. This usually fixes the problem. Please see the System Requirements above for more information.

How do I know where to start a student in the program?

Although the program begins with an assessment zone that will place the student accordingly, you can save time at the start of the program by placing students according to their general skill level.

If you don't want the student to take the assessment upon starting the program and not sure where a student should start, you can purchase the Explode The Code Placement Test separately by contacting EPS Customer Service or utilize the Explode The Code scope and sequence. Both these tools can help you match your student's skill level to the skills introduced in a particular book so that you can manually set up a student in an online assessment zone at the appropriate level.

Can the teacher/parent set the level at which the student starts?

Yes. However, keep in mind that if the student does not do as well as they should, the system will automatically bounce them back down to an appropriate level. For example, if you have a student that has not completed book 2 and then you start them at book 3 content and she does not do well, the system will bounce her back to book 2 (or wherever necessary). In the same fashion, if you have a student that is excelling, the student will be bounced ahead. The teacher/parent has control over this as well. If for some reason the system advances your student further than you want, you can manually put the student back.

The program did not keep my sons earned points from yesterday. Do they go away from day to day?

Students see a "score board" on the left-hand side of their screen. They receive various buttons as they work through the exercises (a bubble bee being the worst and an airplane being the best). This is meant to be a quick reference for the students/parents to monitor their progress during that particular session. After the student closes this session, these buttons will disappear so they'll have a blank slate for the next session.

However, all of the data and scores are logged live (i.e. the system captures the results as the student performs). So if you simply log into the admin page and look at your student's performance graph, you'll see that all the data is there safe and sound.

My student had to stop mid-lesson. Why didn't it record her score, and why does she have to start from the beginning, instead of picking up where she left off?

A unit consists of 8-10 questions. Students must complete an entire exercise (or unit) for the score to be registered. As soon as the student sees "Good Job", then they can hit the stop button and leave the program.

The game listings on the Fun page are not links. Are they supposed to be links?

Yes, they are links. If you click them and nothing happens, it's probably because you have a pop-up blocker activated. Try disabling your pop-up blocker.

Is there a way to update my student's name, instead of a random bunch of letters/numbers?

Yes! Visit your Teacher account, and enter the password "tutor" in the Student Settings password field (top right corner of the screen) to configure the student settings. Under the Student Profile tab, you can enter your student's first name and last name.

I need to change the settings for my student but I don't remember the password. Can you help me?

Yes! Parents can locate the password on page 14 (under the Parent Access to Reports subsection) and on page 16 (under the Manual Placement subsection) of the “User Guide” found on your “My Subscriptions” page.

My student has progressed to the next book, but I can't access the certificate for the previous book she worked on.

In order for the teacher/parent to print out the certificate, the student must complete the entire book. When the entire book has been completed, you will see a blue box with a gold button that says: "You earned a certificate!". Until then, this section is grayed out and is not clickable.

If your student has been manually moved, for example, from Book 3 to to Book 4, simply manually adjust the student back to the earliest missed lesson in Book 3. The student will then have to complete and pass that lesson and any other missed lesson. Please note that adjusting her back from Book 4 to Book 3 will likely cause her to repeat some work from Book 4, but when she starts Book 4, she'll start in the assessment zone.

My student has completed all of the books within her subscription, but she still has time left on her subscription. Can I have my other student use it?

Due to the nature of our account set up for Explode the Code Online, another student cannot be added to the subscription, nor can current progress be deleted in order for another student to begin the subscription. The license offered for Explode the Code Online is only for one student.

What do I do if my question is not answered on this page?

You can submit your question at the Contact Us page. We will answer your question and update this page as well.

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